1st Step Mobility

1st Step Mobility is a family-run mobility retailer established in 2007, with its head office and showroom on Victoria Road in Romford. The company supplies, services and repairs a full range of mobility equipment and is an approved Motability Scheme dealer for scooters and powered wheelchairs, having won a Motability award in 2017.

The product range covers mobility scooters, from travel and folding models to 8mph road-legal machines, powerchairs, manual and transit wheelchairs, stairlifts, rise-and-recline chairs and adjustable beds, plus walking aids, bathroom aids and daily living products. Both new and second-hand scooters are stocked. The company is also an authorised stairlift dealer for Acorn, Stannah and Brooks, offering straight and curved stairlifts to buy or rent with fast installation.

1st Step Mobility covers Essex, East and South London, Kent, Hertfordshire, Surrey and Sussex, with free local delivery across this area. It offers free home demonstrations and no-obligation home assessments on selected products, so customers can try equipment before buying, along with repairs, servicing and after-sales support.

For people in and around Romford and East London who want a Motability-approved dealer with a broad product range, stairlift options and home demonstrations, 1st Step Mobility offers an established, full-service local supplier. The team can advise on the right scooter, chair or stairlift and arrange a home visit where helpful.

At a glance

• Established: 2007, family-run
• Specialises in: scooters, wheelchairs, stairlifts, rise-and-recline chairs and beds
• Motability: approved dealer for scooters and powered wheelchairs (2017 award winner)
• Stairlifts: authorised dealer for Acorn, Stannah and Brooks (buy or rent)
• Areas covered: Essex, London, Kent, Hertfordshire, Surrey and Sussex
• Service: free home demonstrations, repairs, servicing, free local delivery

Frequently asked questions

What does 1st Step Mobility sell?

They supply mobility scooters, powerchairs, manual and transit wheelchairs, stairlifts, rise-and-recline chairs and adjustable beds, plus walking aids, bathroom aids and daily living aids. Both new and second-hand scooters are available.

Which areas does 1st Step Mobility cover?

Their head office and showroom are in Romford, and they cover Essex, East and South London, Kent, Hertfordshire, Surrey and Sussex, with free local delivery across this area.

Are they a Motability dealer?

Yes. 1st Step Mobility is an approved Motability Scheme dealer for scooters and powered wheelchairs, and won a Motability award in 2017. They also sell privately and supply stairlifts from Acorn, Stannah and Brooks.

Do they carry out servicing and repairs?

Yes. They offer repairs and servicing of mobility equipment alongside sales, plus an after-sales service on the products they supply.

Do they offer home visits or stairlift rental?

Yes. They provide free home demonstrations and no-obligation assessments on selected products, and stairlifts are available to buy or rent with fast installation.