Published 5 October 2026
Australian mobility equipment firm Aidacare has ceased trading in the UK, according to a report from THIIS Magazine. The company stopped operations on 15 August 2026, and the news became public at the end of September. For anyone who owns an Aidacare wheelchair or walker, or who sells the range, the practical question is what happens next for support and spare parts.
Aidacare was founded in Australia more than 38 years ago and moved into the UK market in 2022. It began with a small selection of core products from its Australian catalogue and gradually widened its UK range to include wheelchairs, walking aids, moving and handling equipment and care home beds. Two lines stood out: the Aspire Vida wheelchair, which was a UK bestseller and is offered in a range of colours and seat widths, and the Aspire Vogue range of walkers.
Who to contact for support. Customers are being advised on the Aidacare website to contact the dealership where they bought their product. The company has also contracted Comfort Homecare, which will hold an inventory of spare parts and provide retailers with ongoing customer support. Retailers can contact Comfort Homecare on sales@comforthomecare.co.uk or 0146 235 4870, and Daniel Borrow, formerly Aidacare’s UK sales manager, remains a named contact. In practice, most individual owners will find it easiest to start with the shop that sold them the equipment.
What this means for existing owners. A manufacturer leaving the UK does not stop a wheelchair or walker working, and basic checks can carry on as normal. Tyres, brakes, cushions and footrests are the items that wear most, so it is worth asking your dealer now whether the parts you are likely to need are in stock. If a product was bought within the last couple of years, your dealer is still your first port of call, and the government’s consumer rights guidance explains what you can expect if goods are faulty. Keep your receipt, serial number and any warranty paperwork somewhere safe.
If you are replacing equipment. If you were planning to buy an Aidacare product, it makes sense to compare current alternatives rather than buy old stock without a clear support route. Our guides to wheelchairs and walking aids explain the main types, and the wheelchair costs guide sets out what to budget. Prefer brands with an established UK service network, and ask any retailer who will handle repairs and spares over the long term.
A reminder for the wider market. The closure is a useful prompt for retailers and buyers alike to check how supply and aftercare are arranged before purchase. When you are comparing suppliers, our find a company page and wider mobility aids hub are good places to start. We will update this story if further details on Aidacare support arrangements are published.
Practical tips for owners and retailers. Write down the model name, serial number and date of purchase for every item you own, and photograph any labels, because these details make it far quicker to source the correct spare part. Retailers who stocked the range should audit the equipment they have supplied, identify customers who may need servicing soon, and contact them proactively. Where a product is used daily, plan ahead for wear items rather than waiting for a breakdown, and consider a service check so that any problem is found early. Clear communication between dealers, carers and users is what keeps equipment safe during a change in the supply chain.
Related guides on Review Mobility
Published 5 October 2026