Quick answer: this is where Review Mobility keeps everything about protecting yourself when you buy mobility equipment in the UK: what to check before you sign, what a quote should include, your right to cancel a contract signed at home, how to complain, and what happens if the company stops trading. Start with the route that fits where you are now.
The consumer-rights guides here are written from official sources: legislation.gov.uk, GOV.UK, nidirect, the regulators and the companies’ own published terms, each with the date it was read. None of it is legal advice. When a dispute is serious, the free helplines at the end of this page are the next step.
Before you buy
Most problems start before the contract: a company nobody checked, a price nobody compared, a salesperson who came to the house.
- How to check a UK mobility company before you buy: the checks to run and what each one tells you
- Stairlift buying guide: types and costs
- Grants and funding finder: check what you can get free before paying
- Free equipment from the council or NHS
- VAT relief on mobility equipment: 20 retailers checked
Understanding quotations
- Mobility quote checker: compare a quote with the UK prices we publish and see what it leaves out
- Compare two or three quotes side by side
- How to get a stairlift quote: what a written quote should include
- Scooter total cost calculator: the running costs a price tag leaves out
- How to challenge an unexpected installation charge: what the law says, and a letter you can send
Mobility company checks
- Find a mobility company and read its reviews, or browse companies A to Z
- Stairlift company survival study: how long UK stairlift companies last, from Companies House records
- Britain’s mobility suppliers mapped
- How we handle reviews
Avoiding sales pressure
Consumer rights
- Cancelling a stairlift or mobility contract signed at home: the 14-day rules and the made-to-measure exception
- Your money and warranty if a company goes bust, including section 75 and chargeback
- VAT relief: how 20 retailers explain who qualifies
Warranties and guarantees
Repairs and maintenance
Complaints and disputes
- How to complain about a mobility company, step by step
- Cancelling within 14 days
- Write a review of a company you have used
When a supplier closes
- If a mobility company goes bust: deposits, warranties and servicing
- Aidacare ends UK trading: what wheelchair and walker owners need to know
- Why company age matters
Second-hand equipment
- Buying a used mobility scooter: checklist, prices and pitfalls
- Reconditioned stairlifts
- Selling a stairlift
Free consumer helplines
| Where you live | Service | Phone |
|---|---|---|
| England and Wales | Citizens Advice consumer helpline | 0808 223 1133 (Welsh: 0808 223 1144) |
| Scotland | Advice Direct Scotland | 0808 164 6000 |
| Northern Ireland | Consumerline | 0300 123 6262 |
Numbers from GOV.UK’s consumer protection rights page, read 31 October 2026. The helplines can pass your complaint to Trading Standards.
What we are adding next
One guide is in preparation: whether extended warranties are worth paying for. We publish it only after the law it relies on has been read at source.
How this section is paid for
Review Mobility earns from Amazon affiliate links, stairlift quote introductions and advertising. No company pays to appear in, or to be left out of, these guides, and none sees them before they are published. Spotted a mistake? Email hello@reviewmobility.co.uk and we will check and correct it.
General information about UK consumer rights, not legal advice.
Frequently asked questions
Can I cancel a stairlift I agreed to buy at home?
Usually, yes: a contract signed in your home normally gives you 14 days to cancel. Made-to-measure goods, such as a curved stairlift built for your stairs, can be an exception. Our cancellation guide explains when the exception applies.
How do I check a mobility company is genuine?
Look it up on Companies House to see whether it is active and how long it has traded, read recent reviews from more than one site, and ask for a written quote with the company’s full name and address. Our company-check guide goes through each step.
What happens to my deposit if a mobility company goes bust?
If you paid by credit card and the price was over £100, you may be able to claim from the card provider under section 75 of the Consumer Credit Act 1974. Debit card payments may be recoverable through chargeback. Otherwise you become a creditor of the company.
Who can help me with a complaint about a mobility supplier?
Complain to the company in writing first. If that fails, the free consumer helplines (Citizens Advice in England and Wales, Advice Direct Scotland, Consumerline in Northern Ireland) can advise and pass the case to Trading Standards.
Is a mobility quote too expensive?
Compare it with published prices before deciding. Our quote checker places a quote against the UK price ranges we publish, shows what it leaves out and lists questions to ask. It gives an indication, not a valuation.