Published 5 November 2026
The 2026 Access Survey from disabled access charity Euan’s Guide is now open for its 12th year. It is described as the UK’s largest and longest-running survey of disabled access, and is supported by the Motability Scheme. Disabled people, their families, friends and carers are being asked to share what getting out and about is really like, according to THIIS Magazine.
More than 4,000 people took part last year, and the charity wants even more responses in 2026. The 2025 results highlighted how often poor information, rather than only poor facilities, spoils a trip. Nearly eight in ten respondents said a trip had been ruined by poor access, often because they could not find out what the access was like until they arrived. Some 77 per cent had skipped a trip because they could not find out whether there was an accessible toilet, and 65 per cent said they lost more than an hour a week to the “accessibility time tax” of researching and planning outings and everyday tasks.
The charity uses the responses to give feedback to venues, businesses and policymakers. It says the survey has shaped its Safer Toilets campaign, which has made more than 200,000 accessible toilets safer across the UK, and that it will launch an app this autumn. Results from the 2026 survey are due to be published in the new year. Lisa Thomas of Motability Operations, which runs the Motability Scheme, said barriers still exist and that nobody understands them better than the disabled people who face them.
The survey is open to anyone affected by disabled access, and the charity says it runs until December. According to the Euan’s Guide survey page, most questions are multiple choice with room to add detail, it takes around 30 minutes, and you can save a draft and return later. Alternative formats are available, including large print, Easy Read and audio versions, and completing it enters you into a prize draw.
Why access information matters when you choose equipment
Good access information is closely tied to the equipment people choose. Whether you use a mobility scooter, a wheelchair or a walking aid, the size, turning circle and weight of your equipment decide whether a venue works for you. Before a trip, it helps to check step-free routes, door widths, lift sizes and toilet facilities, and to phone ahead if the website is unclear. Sharing your experience in a survey like this helps venues understand what to publish, which makes planning easier for everyone.
If you are still deciding which equipment suits the places you go, our mobility aids guide is a good starting point, and our company finder lists suppliers who can arrange a demonstration.
The findings are also useful for carers, who often do the planning on behalf of someone else. Keeping a note of venues that publish clear access details, and those that do not, makes future outings simpler, and sharing that experience through the survey helps push the whole sector towards clearer information.
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Published 5 November 2026