Published 31 August 2026
One Rehab has issued a Field Safety Notice covering the Instructions for Use supplied with its Illusion car transportable mobility scooter. The notice carries the reference FSN-2026-001, applies to all serial numbers of the Illusion (HS380L), and has been published on the Medicines and Healthcare products Regulatory Agency website. It is addressed to retailers and to end users.
It is worth being precise about what this notice is, and what it is not. No fault has been identified in the scooter itself, and no units are being recalled. Following an internal review, One Rehab produced a revised version of the owner’s manual with additional guidance in section 11, “Batteries and charging”. The manufacturer assesses the risk arising from the previous version of the manual as low. What has changed is the written advice supplied with the machine, not the machine.
What the updated guidance says
The revised manual adds six pieces of charging advice. Owners are told to unplug the charger once charging is complete, to avoid charging the scooter outdoors or in escape routes such as hallways and stairwells, and to fit smoke alarms in the area where charging takes place. They are also asked to inspect batteries regularly for damage, swelling or corrosion, to charge during the day rather than overnight so that sleeping occupants are not put at risk, and never to modify or adapt the battery or the wiring inside the battery pack.
Read together, that is a fairly conventional summary of current thinking on battery charging safety in the home. The instruction to charge during daylight hours is the one most likely to change behaviour, because charging overnight is convenient and, anecdotally, very common among scooter owners. The point is not that the battery is more dangerous at night, it is that a fault developing while everyone is asleep gives people far less time to react.
What retailers and owners are being asked to do
For showroom stock that has not yet been sold, retailers should check the manual accompanying each scooter and request copies of the updated version where needed. For scooters already supplied, they should try to confirm that the owner has obtained the new manual. One Rehab says it will contact end users directly where it holds their details through warranty registration records.
Owners should obtain the updated Instructions for Use, follow the revised guidance and keep the manual for reference. It can be downloaded from the One Rehab or Komfi-Rider websites, and printed copies are available by post free of charge. Anyone unsure whether they hold the current version should contact One Rehab on 01428 708030 or the retailer who supplied the scooter. Both retailers and end users are asked to confirm receipt using the response instructions included in the notice.
Why a manual update becomes a formal notice
Mobility scooters are regulated as medical devices in the UK, which means the manufacturer has a duty to notify the MHRA and the supply chain when it makes a safety-relevant change, even one confined to documentation. A Field Safety Notice is the mechanism for doing that. Seeing one attached to a manual revision rather than a hardware defect is a reminder that the label covers a wide range of severity, and that reading the notice matters more than reacting to the phrase.
If you own any battery powered mobility equipment, the practical takeaway applies well beyond this one model. Charge in a room you can leave easily, not in a hallway or by the front door. Use the charger supplied with the machine. Stop using a battery that is swollen, hot, or leaking, and speak to your supplier rather than attempting a repair.
Related guides on Review Mobility
- Mobility scooters: buying, running and maintaining
- Mobility aids explained
- Find a mobility company near you
Sources: British Healthcare Trades Association, THIIS Magazine.
Published 31 August 2026