Chapter Wetrooms

Chapter Wetrooms is a family-owned mobility bathroom installer based at The Stables on Wassell Grove Lane in Hagley, near Stourbridge in the West Midlands. It trades under Chapter Services Group Limited and sits within Chapter Living Solutions alongside sister brand Chapter Stairlifts. The firm specialises in converting existing bathrooms into level-access wet rooms, and also designs and fits walk-in showers and walk-in baths.

The process starts with a phone call, where the team can give a ballpark figure within a few minutes, followed by a home survey carried out by a surveyor rather than a salesperson. Each installation is assigned a personal project manager, floors are fully tanked and sealed against leaks, and all rubbish is removed at the end of the job, with around 95 per cent of waste diverted from landfill.

Bath-to-shower conversions can sometimes be completed in a single day, while full wet room conversions usually take around five days. Every job carries a 12-month workmanship warranty and many of the products fitted come with lifetime guarantees. Published customer feedback comes from Worcester, Stourport and Lichfield, reflecting a customer base across the West Midlands and neighbouring counties.

Chapter holds Feefo Gold Trusted Service status and has received the Feefo Platinum award for multiple years of highly rated service. It suits wheelchair users and anyone who finds a step-in shower tray or bath difficult, particularly households in and around the West Midlands who want a managed conversion with a single point of contact.

At a glance

• Specialises in: wet rooms, walk-in showers and walk-in baths
• Areas covered: West Midlands and surrounding counties
• Based in: Hagley, near Stourbridge, West Midlands
• Part of: Chapter Living Solutions, alongside Chapter Stairlifts
• Accreditations: Feefo Platinum Trusted Service award

Frequently asked questions

Where is Chapter Wetrooms based?

The company operates from The Stables, Wassell Grove Lane, Hagley, Stourbridge DY9 9JH, and can be reached on 01384 505 897.

Can Chapter install a wet room upstairs?

Yes. Most of the wet rooms it installs are upstairs, and floors are fully tanked and sealed, so the company guarantees no leaks.

How long does an installation take?

Bath-to-shower conversions can sometimes be done in a day, and full wet room conversions are usually finished within five days.

What guarantees does Chapter Wetrooms offer?

All installations carry a 12-month workmanship warranty, and many of the products fitted come with lifetime manufacturer guarantees.

Does Chapter use salespeople?

No. Surveys and quotations are handled by professional surveyors, and each project is then assigned a personal project manager.