Selfsure UK

SelfSure has a Team of over 30 staff and has long term trading relationships with its Partners and Suppliers which help SelfSure offer quality, value for money products and a first class delivery and installation, maintenance and repair service on a nationwide basis.

Our focus is to help you buy the right product first time, to ensure it is right for you now and in the years to come. We do this by offering an assessment service, which simply put, is a small number of relevant questions that will help guide you in deciding what product to choose. Buying the wrong product may cost you in terms of money and health.

We have invested in a 4000sqft Assessment Centre so that our staff can be trained on the products they advise on plus have the added benefit of being able to try out the products. SelfSure offers its staff an in-house education program where they can progress through the company by acquiring and implementing additional expertise in their chosen field.

You will be assigned a Personal Advisor who will look after you every step of the way. We look to build long term relationships with our Customers and your Personal Advisor will stay with you as long as you are a Customer of SelfSure. This way we get to know you well and can serve your interests in the best possible way.

Is SelfSure an established business?

SelfSure says it was founded in 2002 and changed hands in a management buyout in August 2014. Its own terms name the trading entity as OLK Limited, company number 09166165, incorporated on 7 August 2014 and active, based at Concept Court in Wath upon Dearne. A second company, SelfSure Mobility & Bathrooms Limited, number 15001342, was incorporated in July 2023 at the same site. A related company, SelfSure Easy Access Bathrooms and Kitchens Limited, was dissolved in March 2022. The business reports more than 30 staff and a 4,000 square foot assessment centre, and it received regional growth funding in 2021.

Check which company name appears on your paperwork, since more than one is in use at that address.

What independent reviews say

Checked on 17 August 2026. The picture is mixed and the platforms disagree, so all the figures are given here rather than the flattering one.

• Trustpilot: 3.5 out of 5 from 35 reviews. The profile is unclaimed, so the company has not replied to any of them.
• Yell: 4.2 out of 5 from 31 reviews.
• Google: aggregators report either 4.3 from 37 reviews or 4.2 from 81, depending on the source.

The lower-scoring Trustpilot reviews centre on quoted prices differing from advertised ones and on faults that reviewers say went unresolved. Because the profile is unclaimed there is no company response to weigh against them. Read that page before a home visit, and take the specific complaints as questions to put to the adviser rather than as a verdict.

What to check before you buy

• Sales work through a personal adviser who visits you. Ask at the start whether the adviser is paid on commission, because it changes the conversation.
• Get the quoted price in writing and compare it against any price advertised online for the same model before you sign.
• Warranty is 12 months on new items and 3 months on used, and labour is charged after the first 6 months. That labour clause is the detail most people miss.
• There is a 14-day cancellation right from receipt, but return costs fall on you and bespoke items are excluded.
• White glove delivery carries a surcharge of around £75 plus VAT. Confirm whether it applies to your order.
• VAT relief is handled by signed declaration. Make sure it is applied to the quote, not added later as an adjustment.