CareCo Unclaimed profile

CareCo is one of the UK’s largest mobility equipment retailers, selling a full range of mobility and daily living products online and from showrooms across the country. Founded in 2009 and based in Braintree, Essex, the company has grown into a national retailer with around 40 showrooms in England, Scotland and Wales, including Glasgow, Romford, Newcastle, Leeds, Bristol and Cardiff.

The product range is broad. It covers mobility scooters and powerchairs, manual and transit wheelchairs, walking aids such as rollators and walking sticks, riser-recliner chairs, adjustable beds, bathroom aids and a wide selection of everyday living and incontinence products. CareCo stocks both its own-brand ranges and third-party brands, and its showrooms are open seven days a week so customers can try products and get a demonstration before buying.

As a primarily online retailer, CareCo delivers across the UK seven days a week, with next-day delivery on many items, and offers home installation, servicing and repairs on larger products such as scooters and riser-recliners. Eligible customers can buy free of VAT, finance is available through Snap Finance, and the company runs a price-match promise.

CareCo is a Which? Trusted Trader and a member of the British Healthcare Trades Association, and is rated Excellent on Trustpilot from a very large number of reviews. For people who want the scale, choice and delivery of a national retailer combined with the option to visit a local showroom, CareCo offers one of the broadest mobility ranges in the UK.

At a glance

• Established: 2009, one of the UK’s largest mobility retailers
• Specialises in: scooters, powerchairs, wheelchairs, riser-recliners, beds, daily living aids
• Showrooms: around 40 across England, Scotland and Wales, open 7 days a week
• Delivery: UK-wide, 7 days a week, next-day on many items
• Accreditations: Which? Trusted Trader, BHTA member
• Based in: Braintree, Essex

Frequently asked questions

What does CareCo sell?

CareCo sells mobility scooters, powerchairs, wheelchairs and walking aids, along with riser-recliner chairs, adjustable beds, bathroom aids and everyday living aids. You can shop the full range online or in their showrooms.

Where are CareCo’s showrooms?

CareCo runs around 40 showrooms across England, Scotland and Wales, including Glasgow, Romford, Newcastle, Leeds, Bristol and Cardiff. They are open seven days a week so you can try products before you buy.

Can I buy online and have items delivered?

Yes. CareCo is primarily an online retailer with delivery seven days a week and next-day delivery on many items. Larger products such as riser-recliners and scooters can include home installation and a demonstration.

Do they offer finance or VAT relief?

Yes. Eligible disabled or long-term-ill customers can buy free of VAT, and finance is available through Snap Finance. CareCo also runs a price-match promise on many products.

What are their servicing and returns policies?

As a Which? Trusted Trader, CareCo provides installation, servicing and repairs on the products it sells, and operates a returns policy. Full details are on their website or by calling 0333 015 5000.

CareCo showrooms across the UK

CareCo runs 41 showrooms across England, Scotland and Wales, and they open seven days a week. Each one carries a working display of scooters, powerchairs, wheelchairs, rollators, riser-recliner chairs and adjustable beds, so you can sit in a chair or drive a scooter before you commit to it. Staff will set up a demonstration, and larger items are delivered and installed at home rather than carried out of the shop.

• Scotland: Glasgow, Edinburgh
• North East England: Newcastle, Stockton-on-Tees
• North West England: Preston, Warrington, Chester
• Yorkshire and the Humber: Leeds, Leeds Outlet, Sheffield, York, Hull
• East Midlands: Leicester, Nottingham, Lincoln
• West Midlands: Coventry, Stoke, Brierley Hill
• East of England: Braintree, Peterborough, Norwich, Ipswich, Stevenage
• Greater London: Croydon, Hayes, Romford
• South East England: Brighton, Camberley, Canterbury, Eastbourne, Maidstone, Milton Keynes, Oxford, Southampton
• South West England: Bristol, Bournemouth, Cheltenham, Exeter, Plymouth
• Wales: Cardiff, Swansea

What to check before visiting a CareCo showroom

Floor stock varies from branch to branch, so a model you have seen online is not guaranteed to be in the showroom you visit. A few things worth sorting out before you travel:

• Ring the branch and ask whether the specific scooter, chair or bed you want to try is on the floor that week.
• Ask whether a demonstration slot needs booking, particularly for powerchairs and riser-recliners, which take time to fit properly.
• Take your measurements with you. For a riser-recliner or an adjustable bed, seat height, seat width and the space around the delivery route matter more than the model name.
• If you are eligible to buy free of VAT, say so at the start. The declaration is straightforward but it is easier done before payment than after.
• Check what the delivery and installation charge is for your postcode, and whether removal of an old chair or bed is included.

Have you used CareCo?

The reviews on this page come from Review Mobility readers rather than from the company. If you have ordered from CareCo online, or visited one of the showrooms listed above, please leave a review below and name the branch you used. Branch level feedback is the one thing people searching for a local mobility shop struggle to find anywhere, and it is what makes this page useful to the next person.