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WR9 0JH
United Kingdom
Grosvenor Mobility is a specialist manufacturer of bespoke riser recliner chairs and adjustable beds, headquartered in Droitwich with a showroom in Kidderminster, Worcestershire. Founded in 2011, the company has built a reputation for handcrafted British furniture designed to provide comfort, support and independence for people with reduced mobility or specific postural needs.What sets Grosvenor Mobility apart is their made-to-measure approach. With over 2.2 million possible combinations of size, fabric, colour and motor configuration, each chair or bed is built to the customer’s exact specifications. All products are manufactured in the UK using high-quality materials and skilled craftsmanship, and the company offers a home demonstration service so customers can experience the furniture in their own setting before committing.Grosvenor’s range includes single-motor, dual-motor and tilt-in-space riser recliners, as well as adjustable profiling beds with a variety of mattress options. Their team provides guidance on VAT exemption for eligible customers and can advise on features suited to conditions such as arthritis, back pain and limited mobility.
3 Reviews on “Grosvenor Mobility”
Brenda Morgan
I strongly advise against engaging with this company. My late mother purchased a chair from them, paying a deposit of £1,000. Tragically, she passed away before she could see the chair. When we contacted the company to inform them of her hospitalization and the devastating diagnosis of cancer, they were unhelpful and insisted that we provide a death certificate to consider any potential refund of the deposit.
Following my mother’s passing, we complied with their request, but received no response. After numerous emails, we finally received the following message:
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Good afternoon,
Thank you for your email. As previously stated, the chair has been manufactured, and unfortunately, there are no cancellation rights.
You have two options: we can either deliver the chair, with a remaining balance of £995, or you can forfeit the deposit, and we will not pursue the balance.
Kind regards,
Grosvenor Mobility
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In summary, the company provided no product or service, yet retained my mother’s £1,000. For your own benefit, I recommend choosing a reputable company such as Care (www.careco.co.uk) instead.
jill b
chair delivered today how do I enter the draw
S B Kingston
Salesmanship excellent. Customer service after paying out £4,000 non existent.
First issue problem with motor when it stopped in full reclined position after just 6 months of use. It was a nightmare to get my mother out of the chair. Called customer service and was told it would be 4 weeks before someone could even see it!!! My husband had to fix it himself as someone with mobility issues cannot wait 4 weeks without it. Disappointed that repairs should even take so long for vulnerable people!!!! This is a £4,000 chair and I expected better. Have better service from company’s selling them at the average price of £1,500.
6 months ago I put in a claim that the fabric on the chair already looked very worn and had some stains (we paid extra for the stain warranty of 5 years). With my mothers hospital stays she only actually used it for 10 months yet it looked years old. The fabric choice was very bad as I don’t think it should ever be used on a piece of furniture for long term use.
Today I finally heard back from my warranty claim. Unbelievable it took 6 months after reporting my claim to receive contact!!!! My mother has since passed away August and apparently and warranty or claim I have. The salesman neglected to tell us the warranty ends when the owners dies. Had we known this we wouldn’t have bothered wasting our money!!!
Until a company can have as good customer service when there are problems with the product, don’t be fooled by the salesman. It’s company’s that invest in good customer service that deserve your money. Not company’s that stop warranties when their customers die. Your product is either good or it’s not and by not honoring the warranty shows you have little faith in your own product!!! Speaks volumes!!!
Lynne
So sorry to hear this and that your mum has passed away. My mum’s was ordered and delivered in July this year and has stopped working. As its boxing Day I can’t get hold of anyone. Do you know what your husband did to fix it.
Louis
Hi,
I’m so sorry to hear about your mom’s passing.
Do you have a recommendation for another company I can look into instead for a mobility chair for my mom? A company you wish you’d gone to instead perhaps?
Any advice is greatly appreciated
Regards
Louis