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WR9 0JH
United Kingdom
Grosvenor Mobility was created by family, for family. With over 30 yearsโ experience, we understand the need for an honest, approachable and caring company in the world of mobility furniture and mobility aids.
The Grosvenor Mobility experience is based on our key values: Caring for every customer, supplying only the best UK made to measure furniture, and prioritising of our customersโ quality of life.
Described as the standard of health, comfort, and happiness experienced, we have centred our business on the improvement of our customersโ quality of life. Meaning, from initial enquiry through to our aftercare service, our customers feel safe, supported and valued.
2 Reviews on “Grosvenor Mobility”
jill b
chair delivered today how do I enter the draw
S B Kingston
Salesmanship excellent. Customer service after paying out ยฃ4,000 non existent.
First issue problem with motor when it stopped in full reclined position after just 6 months of use. It was a nightmare to get my mother out of the chair. Called customer service and was told it would be 4 weeks before someone could even see it!!! My husband had to fix it himself as someone with mobility issues cannot wait 4 weeks without it. Disappointed that repairs should even take so long for vulnerable people!!!! This is a ยฃ4,000 chair and I expected better. Have better service from companyโs selling them at the average price of ยฃ1,500.
6 months ago I put in a claim that the fabric on the chair already looked very worn and had some stains (we paid extra for the stain warranty of 5 years). With my mothers hospital stays she only actually used it for 10 months yet it looked years old. The fabric choice was very bad as I donโt think it should ever be used on a piece of furniture for long term use.
Today I finally heard back from my warranty claim. Unbelievable it took 6 months after reporting my claim to receive contact!!!! My mother has since passed away August and apparently and warranty or claim I have. The salesman neglected to tell us the warranty ends when the owners dies. Had we known this we wouldnโt have bothered wasting our money!!!
Until a company can have as good customer service when there are problems with the product, donโt be fooled by the salesman. Itโs companyโs that invest in good customer service that deserve your money. Not companyโs that stop warranties when their customers die. Your product is either good or itโs not and by not honoring the warranty shows you have little faith in your own product!!! Speaks volumes!!!
Lynne
So sorry to hear this and that your mum has passed away. My mum’s was ordered and delivered in July this year and has stopped working. As its boxing Day I can’t get hold of anyone. Do you know what your husband did to fix it.
Louis
Hi,
I’m so sorry to hear about your mom’s passing.
Do you have a recommendation for another company I can look into instead for a mobility chair for my mom? A company you wish you’d gone to instead perhaps?
Any advice is greatly appreciated
Regards
Louis