
Stairlift Guru®
On the internet, this is the most comprehensive Stairlift-related webpage. There are several articles devoted to stairways. Some folks may not be able to…
View Profile & Reviews
Dolphin Mobility, which trades as Dolphin Lifts and Dolphin Stairlifts, is an independent, family-owned lift specialist based at Chobham, near Woking in Surrey. The business began in 1990 and supplies, installs, services and repairs a wide range of access equipment from a showroom close to the M25, serving private customers, local authorities, care facilities and commercial clients.
As a genuinely independent supplier, Dolphin chooses products from across the whole market rather than a single manufacturer, working with makes including Stannah, Handicare, Otolift, Platinum and Minivator. The range goes well beyond stairlifts: alongside new, reconditioned and rental straight, curved, narrow and outdoor stairlifts, the company supplies through-floor home lifts, step and wheelchair platform lifts, and a full range of hoists, including ceiling, mobile, pool and hot-tub hoists, plus changing benches.
Stairlift rental is available on straight lifts from a fixed annual fee that includes installation, removal and servicing, which suits temporary or short-term needs. Reconditioned stairlifts offer a lower-cost route, particularly on straight staircases, and curved staircases are fitted with a made-to-measure rail. Servicing, maintenance and repairs are provided across all the equipment the company installs.
From its Surrey base Dolphin covers London, the South East and the home counties, and it also operates a network of local branches across the UK and Ireland. For people who want an established, independent specialist for stairlifts, home lifts or hoists with free, no-obligation quotes, Dolphin Mobility offers depth of range and experience.
Dolphin supplies straight, curved, narrow and outdoor stairlifts, plus through-floor home lifts, step and wheelchair platform lifts, hoists including ceiling, mobile, pool and hot-tub hoists, and changing benches. As an independent supplier it chooses products from across the market.
From their Chobham showroom in Surrey they cover Surrey, London, the South East and the home counties, and they also operate a network of local branches across the UK and Ireland.
Yes. Dolphin installs, services, maintains and repairs stairlifts, lifts and hoists. On rental stairlifts, any servicing or repairs needed during the rental period are included in the annual fee.
Yes. Dolphin keeps a range of reconditioned stairlifts for straight and curved stairs, which can save a significant amount compared with new. For a curved staircase a new made-to-measure rail is still required.
Yes. Dolphin provides fast, free, no-obligation quotes across Surrey, London and the home counties, and its surveyors advise on the most suitable lift for your staircase.
My mother bought a Dolphin stair lift for my father back in 2019 as he had mobility problems. It cost around £4500, When it was installed the PCB (Printed Circuit Board) keep blowing. On the 3rd attempt it worked. Just before the warranty was up it needed a couple so my mother called the service department. The engineer was not able to come until after the warranty ran out. They then charged my mother £90 for a service despite her calling them before the warranty period was up. After the machine was fixed she was asked if she would like to extend the warranty for another 12 months at a cost of £240. She politely declined the offer.
We later found out how much a service would cost. £90 to book a service and then another £90 per 30 minutes. So if the engineer was onsite for 31 minutes, and not necessarily working that would be another £90 for that extra minute. Total rip off.
I now use the chair as I am an above knee amputee.
The lift broke down again on 29th July this year leaving me trapped upstairs and the only way of getting up or down was to bum shuffle. We called an independent engineer who arrived on 2nd August to take a look at it.It needed new batteries at a cost of £90 & £90 for a call out and time which was nearly 2 hours. By the 5th August it had died again. We called the independent again who turned up on the 8th and traced the fault to a PCB which his company does not supply. So we contacted Dolphin who came on the 10th and confirmed it was the PCB was at fault. He then left and we haven’t had a peep since.
I know that this maybe a rare occasion but their customer service stinks.
Claim this listing for free to respond to reviews, update your details and add photos.
Dolphin lifts after care really is non existent. There are several people who are disabled that are using the same lift in this home. It’s unfortunate but it’s how we need to manage.
When the stairlift breaks down it’s a traumatic event as you can imagine.
We are either stranded upstairs or downstairs.
Dolphin are just blasé about it all with an attitude of “oh well, we can’t predict this” and leave. Tone of voice, how they say things, attitude is just not the most abrupt and not sympathetic voices I’ve ever heard dealing with disabled, vulnerable people who are going to be left unsafe in their home.
They have an attitude, that’s for sure.
And they never stock parts. When I asked them why. I got the most lame reply that was obviously a lie.
I would chose not to be a customer of this company