Stairlifts Doctor

Stairlifts Doctor is a stairlift advice and referral website rather than an independent installer. It is owned and operated by the Castle Comfort Stairlifts Group, and offers free, no-pressure buying guidance over the phone and online, then refers enquirers to the Castle Comfort Group and recommended local installers. Launched in 2013, it presents its advice under the persona of Dr Neil Stirling, a retired GP described as a voluntary ambassador for the group.

What it offers is information and guidance. This covers free telephone and online stairlift advice, help comparing models, brands and prices, and general information on stairlifts and related mobility equipment. It does not manufacture or fit stairlifts itself. Instead it connects people with suppliers and installers, primarily within the Castle Comfort Group, who carry out the survey, supply and installation.

For someone at the early research stage, this kind of advice line can be a useful starting point to understand the options, typical costs, and the difference between straight and curved, new and reconditioned, and rental stairlifts. It is worth knowing that the advice comes from a supplier-owned site rather than a fully independent body, so it is sensible to compare quotes from other installers as well.

Stairlifts Doctor operates nationally through its freephone advice line, with installation fulfilled by the Castle Comfort Group and recommended local companies. For people who want free initial guidance on choosing and buying a stairlift, it offers an accessible first point of contact, on the understanding that it is part of the Castle Comfort Stairlifts Group rather than a standalone independent retailer.

At a glance

• Type: stairlift advice and referral service, not an independent installer
• Owned by: the Castle Comfort Stairlifts Group
• Established: 2013
• Offers: free phone and online stairlift buying advice, model and price comparison, referral to suppliers and installers
• Coverage: UK-wide advice line; installation via the group and recommended local companies
• Good for: free initial guidance at the research stage

Frequently asked questions

Is Stairlifts Doctor an independent stairlift company?

No. By its own terms it is an advice and referral website owned by the Castle Comfort Stairlifts Group. It provides guidance and refers enquirers to suppliers and installers rather than fitting stairlifts itself.

What does Stairlifts Doctor offer?

Free telephone and online advice on choosing and buying a stairlift, including help comparing models, brands, prices and options such as straight, curved, reconditioned and rental lifts.

Does Stairlifts Doctor install stairlifts?

No. It does not manufacture or install stairlifts. It refers people to the Castle Comfort Group and recommended local installers, who carry out the survey, supply and fitting.

How do I contact them?

You can call their freephone advice line on 0800 298 3040 or make an enquiry online through the website.

Should I get other quotes too?

Because the advice comes from a supplier-owned site rather than a fully independent body, it is sensible to use it as a starting point and also compare quotes from other independent stairlift installers.