Facts we have checked, with the date we checked them.
Senior Stairlifts is a family-owned stairlift specialist based at Yeadon in Leeds, supplying and fitting stairlifts across the UK through a network of local engineers. The company offers new, reconditioned and rental stairlifts in straight, curved, outdoor, narrow and heavy-duty configurations, and is a Which? Trusted Trader with TrustMark and Trading Standards accreditation.
As an independent, Senior Stairlifts is not tied to one manufacturer and works with brands including Handicare, Platinum and Access BDD. New straight stairlifts can be installed quickly, curved rails are scanned and made to measure for staircases with bends or landings, and reconditioned and rental options give lower-cost routes for tighter budgets or shorter-term needs. Finance is available to spread the cost.
Every enquiry starts with a free, no-obligation home survey, where a local engineer assesses the staircase and recommends a suitable model with no pressure. Installations are backed by warranties of up to five years, and the company runs a 24-hour phone line, 365 days a year, for servicing, repairs and emergency call-outs. It will also service and repair stairlifts it did not originally install.
Because engineers are based regionally rather than in one location, Senior Stairlifts combines national coverage with a local service. For households that want an accredited, multi-brand installer offering new, reconditioned and rental stairlifts with strong aftercare, the company provides a full service from survey to ongoing maintenance.
Senior Stairlifts offers UK-wide coverage using local engineers based around the country, with its head office in Yeadon, Leeds. It is best to confirm engineer availability for your postcode when you enquire.
Yes. They supply new and reconditioned stairlifts as well as rental options, so you can choose based on budget and how long you need the lift, and finance is available to spread the cost.
Yes. They install curved stairlifts for staircases with turns, bends or landings, scanning your stairs so the rail is made to measure for a precise fit.
Yes. They provide servicing, repairs and emergency call-outs, including for stairlifts they did not originally install, and run a 24-hour phone line 365 days a year.
Yes. Senior Stairlifts provides a free, no-obligation home survey and quote, where a local engineer assesses your staircase and recommends the best option with no pressure.
Have you used Senior Stairlifts?
Reviews on this page come from Review Mobility readers, not from the company. Testimonials on a supplier website are chosen by the supplier. Yours will not be.
The most useful reviews say which branch or engineer you dealt with, what you bought, how long delivery actually took, and what happened when something needed putting right.
Norma says:On behalf of our friend who had your stair lift fitted recently, she is very pleased with the speed of installation and dedication of the engineer Scott. He had to remove an old stair lift first and this was not easy. She would recommend this company to others.
Joe says:Thank you for taking the time to leave us such a positive review!
Rob says:Stair lift not working and booked a visit.
Needed new batteries and Reese got it sorted and working in no time at all.
Brilliant!
Would highly reccomend.
Joe says:Thank you for taking the time to leave us such a positive review!
Linda S says:I cannot thank them enough. There were no problems Roy came at the time that I chose he talked me through some options, measured the stairs, there was never any hard sell. Stairlift fitted on the day I chose. The fitter was polite completed within half an hour there was no mess he showed me how to use it. Payment was easy over the phone. I would definitely recommend this company
Joe says:Thank you for taking the time to leave us such a positive review!
Faz says:Rees the technician was competent and replaced the batteries which supposedly last 2years but had given up in under 1year from a new install. However we were charged the same call out charge as for an emergency callout despite booking an annual service type visit with a few days notice. We were later told it was a reduced callout charge when we queried it.. however a quick google shows callout charges of well under 100 pounds from various companies-so senior stairlift are charging well over double the usual charge. With a disabled mum i felt held up for ransom and will be talking to trading standards about these practices. I also wonder if there is a great incentive for some companies to need to replace batteries and charge well over 200pounds for an hour’s work.
Senior Stairlifts says:Hi Faz ,
Just for clarity your stairlift was fitted cheap by a company which has now gone into liquidation.
When we receive calls requesting a service, we ask if stairlift is fully working. If it isn’t our visit would need to be a call out where we visit, diagnose and repair the lift instead of a service which is routine maintenance.
The batteries were charged on top of your call out fee, we do not supply them for free.
We agreed the price for our visit on the phone which by the way we reduced for you by £40. We visited, diagnosed and repaired your stairlift.
If you were not happy with our fees then we can’t understand why you booked us in.
You will always find a cheaper company but you will not find better service.
Joe says:Hi Faz
Thank you for taking the time to leave us a review. Sorry to hear you’re not happy with the cost of your repair. As we have already discussed, the lift that you had fitted by a company that has now gone into liquidation, was faulting, resulting in a call out as opposed to a service. As a gesture of good will, I reduced the call out charge from £185 (including labour) to £145 (including labour) and then parts are charged accordingly. This was all agreed prior to our arrival by yourself and I so am surprised to see such a negative reaction.
I am aware there are companies out there who charge less of a call out but we strive to deliver the best possible service with the years of experience our engineers possess.
Please contact me on 0800 995 6019 if I can be of further assistance.
Kind regards
Joe
Roy A says:Very pleased with the service and my new Single rail stair lift from Seniors of Yeadon Leeds. They were polite explained how it all worked, measured my staircase gave me his card shook my hand and left. I phone Seniors spoke to Joe and ordered the Single Tube Rail stair Lift Paid the deposit. Joe told me they would contact me and let me know the delivery and fixing date and time, saying they give me plenty of notice. That all happened they installed the lift, there was no mess they cleaned up watching me use it No problems. This was Yesterday 20/5/22 Thank You excellent company would highly recommend them
Joe says:Thank you for taking the time to leave us such a positive review!
Nick M says:Booked an emergency repair and service for my father’s stair lift as Handicare couldn’t fit us in until the end of the week. Quick response and the engineer (Rhys – sorry about the spelling) arrived the next morning as arranged. Very helpful and worked hard to limit the inconvenience to my father. Clear explanation and clean and tidy work. We will definitely be returning for the next service
Joe says:Thank you for taking the time to leave us such a positive review!
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First class service from ordering to fitting which was within two days.
Very pleased. Recommend to anyone!
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